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This Privacy Policy explains exactly what data melbet ph collects when you open an account, how we use it, and the choices you have over your own records. Availability of our services depends on local law and is open to account holders in eligible regions of the Philippines.
When you create an account with us, we collect the details you submit during registration — your name, contact address, and the payment method you choose, whether that is GrabPay, PESONet, or Bank Transfer. We also record activity tied to your account: deposits made, withdrawals requested, and session logs that help us detect unusual access. We do not sell this information to third parties, and we do not share it with advertisers. Where we engage third-party processors — such as payment gateways that handle GrabPay or PESONet routing — we share only the minimum data those processors need to complete a transaction. Each processor operates under its own data agreement, and we require them to handle your details with the same care we apply ourselves. Cookies placed on your browser help us remember your login state and your preferred language setting; you can manage cookie preferences through your browser controls. We retain account records for as long as your account remains active and for the period required under applicable law after closure. This policy applies to accounts opened where local law permits, and is written for account holders in eligible regions of the Philippines.
Transaction references linked to GrabPay deposits are stored against your account wallet and are visible in your transaction history after login.
PESONet transfer records, including reference numbers and amounts, are retained in your account history and available for your review at any time.
Bank Transfer details you submit — account name and reference — are held securely and used only to process and reconcile the specific transaction.
Our policy covers the data we collect and process directly. It does not extend to external sites or services you reach through links on this platform. Understanding what falls inside and outside our scope helps you make informed choices about your account.
Login credentials, session data and device identifiers collected when you sign in are covered fully by this policy. We use these to protect your account from unauthorised access.
Payment data tied to GrabPay, PESONet and Bank Transfer deposits or withdrawals falls within our scope. We process this data solely to complete, record and reconcile your transactions.
Your interaction with game content — which titles you open, how long sessions run — is recorded in aggregate for platform performance. Individual session logs are linked to your account and kept private.
Links to external payment processors or partner pages operate under those parties' own privacy terms. Once you leave our platform, this policy no longer applies to the data those third parties collect.
You have real, exercisable choices over the data we hold. Your account dashboard — accessible after login — shows your registered details, transaction records and the payment methods attached to your profile. If any detail is incorrect, you can update it directly from the account settings page; fields for name, contact address and preferred payment method all have edit controls. Where a change affects identity verification, we may ask you to resubmit a supporting document, and the instructions for doing that are shown on the same page. If you want to know exactly what data we hold about you, you can submit a data inquiry through the support channel — the contact path is set out in the Support section below. We take data correction and deletion requests seriously. Requests are reviewed and responded to within the period required by applicable law, and we will notify you of the outcome through the contact address on your account.
Open your account dashboard after login to see the full list of stored details, transaction history and payment methods currently attached to your profile.
Use the edit controls in account settings to update your name, contact address or payment method. Instructions for identity re-verification appear inline when required.
Send a data inquiry through our support channel. State your account email and the specific detail you are asking about, and we will respond within the legally required period.
If you need help navigating the data or correction process, our support team can walk you through each step. Contact details are in the Support section of this page.
Questions about this policy, requests to review your data, or concerns about how a transaction record appears in your account — all of these can be directed through the channels below. We handle privacy inquiries separately from general account support to make sure they reach the right team.
Send your data inquiry or correction request to our support email address shown in the Help section of your account. Include your registered email and a clear description of the data you are asking about.
The live chat widget in your account dashboard connects you to a support agent who can take initial details for a privacy request and escalate it to the data team on your behalf.
The Help Centre, accessible from the footer of any page, contains step-by-step instructions for submitting a data access or correction request without contacting support directly.
Data handling at melbet ph follows a set of practices designed to keep your account records accurate, accessible to you, and protected from unauthorised use. Each practice below reflects a real operational step — not a general statement.
Account data, including payment references for GrabPay, PESONet and Bank Transfer, is stored on access-controlled servers. Only the teams that need a specific record to complete a task can retrieve it.
Cookies we place cover login state and language preference. You can review and adjust cookie settings through your browser at any time; disabling non-essential cookies does not prevent account access.
We keep your account data for as long as your account is active. After closure, records are retained only for the period required under applicable law, then deleted according to our internal schedule.
To update or request deletion of stored data, use the edit controls in account settings or submit a written request through support. We confirm receipt and respond with an outcome notice.
These are the questions account holders in the Philippines most often ask about how we handle their data. If your question is not covered here, submit it through the support channel.
We collect the details you enter during registration — name, contact address and email — plus the payment method you connect, such as GrabPay or Bank Transfer. Once your account is active, we also record transaction references and session logs tied to your account.
Yes. Your transaction history and registered details are visible in your account dashboard after login. For a full data summary beyond what the dashboard shows, submit a data access request through the support email listed in the Help section of your account.
Open account settings and use the edit controls for the field you need to change. If the update affects identity verification — such as a name correction — the page will show the document submission steps you need to follow to complete the change.
We share payment data — for example, GrabPay transaction references or PESONet routing details — only with the payment processor that handles that specific transfer. We share the minimum needed and require those processors to protect your data under their own data agreements.
After account closure, we retain records for the period required under applicable law. Once that period ends, data is deleted according to our internal schedule. You can ask for confirmation of your retention period through the support channel.
Send a written complaint to the support email shown in your account's Help section. State your account email, the specific data concern and what outcome you are seeking. We respond within the period required by applicable law and notify you of the result.